Fat Cat Custom Guitars

Dropoff/Curbside Service

Welcome to our new Curbside Service!

Here's how to set up service:

  1. Click the link below to go to our online service portal
  2. Fill in the fields for the following:
    • Issue Type: What best describes the work you would like done?
    • Detailed explanation: please describe in detail the service or troubleshooting you would like done
    • Please include the BRAND and MODEL instrument you will be bringing
    • Tuning Preference: do you prefer standard tuning? Eb? Drop D?
    • Please include your preferred tuning as it can affect how the setup is done.
    • String Brand/Gauge: If you have a preference, please list it. Or put “supplied” if you are supplying your own strings. We can also make recommendations.
    • Supplied Case: will you be bringing it in a gig bag, hard case, or no case?
    • Strap Yes/No: this helps us make sure if there was a strap on the guitar, it comes back with it
  3. Click “Next” to enter your contact information. If you already have an online account with us, this information will be associated with your existing account. If you don't have an account, you will be sent an invitation to create one once your ticket is created.
  4. When your information is entered, you will be taken to the scheduling page where you can choose a dropoff time and complete your submission.
  5. We will review and confirm your submission, then generate a ticket and schedule the appointment. This is a manual task that will occur during business hours, so your patience is appreciated.
  6. When your appointment is confirmed, you will receive a confirmation email with a calendar link you can easily add to your device.
  7. Arrive at the designated time and bring your instrument(s) inside where we can go over the work to be done and discuss any issues etc.
  8. When your repair is complete, you will receive an invoice via email. The invoice will contain a link for you to set up a pickup time. You are encouraged but not required to make a pickup appointment.
  9. Pay your invoice online and set up your pickup, or pay when you pick up. Please note that your invoice must be paid in full before your instrument is released for delivery.
  10. JAM!

We truly appreciate your business and hope you enjoy the convenience and ease of this service. Thank you!

Schedule your Curbside Dropoff