At-Home Pickup & Delivery

We now offer At-Home Pickup & Delivery!

We're excited to offer you this convenient new way to keep your instruments in top condition. You can choose to have your instrument(s) picked up, delivered, or both.

This service is available on Saturdays only for launch, though we will rapidly expand availability if demand warrants.

Pickup OR delivery only within 10 miles - $20
Pickup AND delivery within 10 miles - $35
Pickup OR delivery between 10 and 20 miles - $30
Pickup AND delivery between 10 and 20 miles - $45

Sorry, no service is offered beyond 20 miles

Please note that pickup and delivery fees are not included in your repair or parts charges. Your invoice will reflect these fees as a separate line item.

Here's how to set up service:

1. Click the link to go to our online service portal
2. Fill in the fields for the following:
   • Issue Type: What best describes the work you would like done?
   • Detailed explanation: please describe in detail the service or troubleshooting you would like done
   • Please include the BRAND and MODEL instrument you will be bringing
   • Tuning Preference: do you prefer standard tuning? Eb? Drop D? Please include your preferred tuning as it can affect how the setup is done.
   • String Brand/Gauge: If you have a preference, please list it. Or put “supplied” if you are supplying your own strings. We can also make recommendations.
   • Supplied Case: will you be bringing it in a gig bag, hard case, or no case?
   • Strap Yes/No: this helps us make sure if there was a strap on the guitar, it comes back with it
     
3. Click “Next” to enter your contact information. If you already have an online account with us, this information will be associated with your existing account. If you don't have an account, you will be sent an invitation to create one once your ticket is created.
4. When your information is entered, you will be taken to the scheduling page where you can choose a pickup time and complete your submission.
5. We will review and confirm your submission, then generate a ticket and schedule the appointment. This is a manual task that will occur during business hours, so your patience is appreciated.
6. When your appointment is confirmed, you will receive a confirmation email with a calendar link you can easily add to your device.
7. We will come get your instrument(s)! Cool!
8. When your repair is complete, you will receive an invoice via email. The invoice will contain a link for you to set up an at-home delivery or curbside pickup time.
9. Pay your invoice and set up your at-home delivery or pickup appointment. Please note that your invoice must be paid in full before your instrument is released for delivery.
10. JAM!

We truly appreciate your business and hope you enjoy the convenience and ease of this service. Thank you!

Schedule your At-Home Pickup